Member Services

YMCA of Greater Dayton; Dayton (OH); On-site; USD 15,153 - 18,184; Part time

Job summary

A community-focused organization in Dayton, OH, is seeking a Member Services representative. This part-time role involves delivering excellent services at the Member Services Desk, performing transactions, conducting tours for potential members, and building relationships to enhance member experience. Candidates should possess strong customer service skills, a high school diploma or GED, and be at least 18 years old. Join our welcoming environment and contribute positively to the community.

Qualifications

• Must be 18 years of age.
• High school diploma or GED required.
• One year or more of related customer service experience required.

Responsibilities

• Provides excellent member service.
• Handles monetary transactions and reconciliations.
• Conducts facility tours for prospective members.

Skills

Excellent member service

Problem-solving

Telephone skills

Education

High school diploma or GED

2-year degree or applicable experience

Job description

Member Services

Downtown YMCA – Dayton, OH

Part Time Non-Exempt

$11.00-$13.20/Hour

Position Summary

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

At the YMCA,We are welcoming: we are open to all. We are a place where you can belong and become.We are genuine: we value you and embrace your individuality.We are hopeful: we believe in you and your potential to become a catalyst in the world.We are nurturingwe support you in your journey to develop your full potential.

Essential Functions

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

Qualifications

• Must be 18 years of age. High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.