Member Services

YMCA of Greater Dayton; Englewood (OH); On-site; USD 15,153 - 18,184; Part time

Job summary

YMCA of Greater Dayton in Englewood, OH, is seeking a Member Services representative to provide excellent service at the Member Services Desk. Responsibilities include assisting members with transactions, conducting facility tours, and solving problems.

This part-time non-exempt position requires flexibility for 2-3 shifts per week and offers between $11.00 and $13.20 per hour. A high school diploma or GED and customer service experience are required.

Qualifications

• Must be 18 years of age.
• One year or more of related customer service experience required.
• High school diploma or GED required.

Responsibilities

• Provides excellent member service.
• Handles membership sales and transactions at the Member Service Desk.
• Conducts tours of the facility for prospective members.

Skills

Customer service

Problem-solving

Telephone skills

Monetary transactions

Education

High school diploma or GED

2-year degree or applicable experience

Job description

Member Services

Kleptz YMCA

Englewood, OH

Part Time Non-Exempt

$11.00-13.20/Hour

Position Summary

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

We are welcoming: we are open to all. We are a place where you can belong and become.We are genuine: we value you and embrace your individuality.We are hopeful: we believe in you and your potential to become a catalyst in the world.We are nurturing: we support you in your journey to develop your full potential.We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Shift Requirements

*Needed to float between a variety of shifts, week days and weekend days.

*Flexibility necessary for 2-3 shifts per week.

Essential Functions

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

Qualifications

• Must be 18 years of age. High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.