Member Services

YMCA of Greater Dayton; Springboro (OH); On-site; USD 15,153 - 18,184; Part time

Job summary

A community service organization in Springboro, Ohio, is seeking a part-time Member Services representative who excels in customer service. In this role, you will provide assistance at the Member Services Desk, handle member transactions, and conduct tours for prospective members. Candidates should have a high school diploma and at least one year of customer service experience. This role offers an hourly wage of $11.00-$13.20, contributing to a supportive community environment.

Qualifications

• Must be 18 years of age.
• One year or more of related customer service experience required.

Responsibilities

• Provides excellent member service.
• Performs membership sales and registrations accurately.
• Conducts facility tours for prospective members.

Skills

Customer service

Problem-solving

Communication

Education

High school diploma or GED

2-year degree or applicable experience

Job description

Member Services
Coffman YMCA
Springboro, OH
Part Time/Non-Exempt
$11.00-$13.20/Hourly

Position Summary:

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturingwe support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions:

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

Qualifications:

• Must be 18 years of age. High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.