Member Service Teller: Impactful Banking & Growth

Austin Telco Federal Credit Union; Round Rock (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Time Off

401(k) with company match

Community engagement

Supportive, mission-driven culture

Job summary

Austin Telco Federal Credit Union in Round Rock is seeking a Teller to deliver friendly member service and accurate financial transactions. You will handle in-person and phone interactions, assist with deposits, withdrawals, and routine account inquiries, and ensure cash drawer integrity with daily balancing.

Starting pay is $41,600 per year with a Monday–Friday schedule 8:00am–5:45pm and rotating Saturdays.

Qualifications

• High school diploma or equivalent.
• 6+ months of customer service, cash handling, or banking.
• Strong attention to detail and accuracy in financial transactions.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Basic proficiency with computers; experience with financial systems is a plus.
• Willingness to learn and adapt to new systems, procedures, and member needs.
• Flexibility to work at nearby branches as needed.

Responsibilities

• Provide accurate, courteous, and prompt service to members in person and by phone.
• Assist members with account inquiries, balances, and general information.
• Process deposits, withdrawals, payments, cash advances, and other account transactions.
• Issue teller checks, cashier checks, and other member-requested items.
• Balance your cash drawer daily and maintain transaction accuracy.
• Open new accounts for existing members, ensuring full disclosure of products and fees.
• Close accounts following proper procedures and verification.
• Monitor for potential check and identity scams to protect members and the credit union.
• Support branch management and assist with coin counter transactions.
• Complete assigned training sessions and stay current on policies and procedures.
• Maintain professionalism, confidentiality, and compliance with all credit union policies.
• Provide support at nearby branch locations when business needs require it.

Skills

Customer service

Cash handling

Attention to detail

Verbal communication

Written communication

Team player

Computer literacy

Education

High school diploma or equivalent

Tools

Symitar/Episys

Job description

Austin Telco Federal Credit Union in Round Rock is seeking a Teller to deliver friendly member service and accurate financial transactions. You will handle in-person and phone interactions, assist with deposits, withdrawals, and routine account inquiries, and ensure cash drawer integrity with daily balancing.

Starting pay is $41,600 per year with a Monday–Friday schedule 8:00am–5:45pm and rotating Saturdays.