Member Service Specialist — Community Banking

Austin Telco Federal Credit Union

Austin (TX)

In loco

USD 46.000 - 52.000

Tempo pieno

3 giorni fa

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Vantaggi offerti da questo lavoro

Comprehensive benefits

Descrizione del lavoro

Austin Telco Federal Credit Union in Austin, TX is hiring a Member Service Agent to support branch operations and member engagement at the South Austin location. The role emphasizes helping members maximize benefits, delivering exceptional service, and promoting financial education within the community.

The position requires customer-service experience in a credit union or bank, strong communication skills, and a commitment to integrity and teamwork.

Competenze

Minimum of two years of experience in a credit union or bank
Friendly and outgoing personality
Exceptional verbal and written communication skills
Time management proficiency; problem-solving and networking capacity
Empathy and respect for members and colleagues
Integrity in all actions
Daily mindset of service and cooperation.

Mansioni

Exemplify the credit union's mission and values in serving members and the community.
Initiate action to exceed member expectations.
Collaborate with partners and across departments to elevate the member's experience.
Participate in multi-directional and multi-channel communication.
Seek professional growth and skill development.
Engage in community outreach opportunities.
Assist in creating positive member journeys.
Advocate for financial literacy and education through member engagement.