Teller

Austin Telco Federal Credit Union; Round Rock (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Time Off

401(k) with company match

Community engagement

Supportive, mission-driven culture

Job summary

Austin Telco Federal Credit Union in Round Rock is seeking a Teller to deliver friendly member service and accurate financial transactions. You will handle in-person and phone interactions, assist with deposits, withdrawals, and routine account inquiries, and ensure cash drawer integrity with daily balancing.

Starting pay is $41,600 per year with a Monday–Friday schedule 8:00am–5:45pm and rotating Saturdays.

Qualifications

• High school diploma or equivalent.
• 6+ months of customer service, cash handling, or banking.
• Strong attention to detail and accuracy in financial transactions.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Basic proficiency with computers; experience with financial systems is a plus.
• Willingness to learn and adapt to new systems, procedures, and member needs.
• Flexibility to work at nearby branches as needed.

Responsibilities

• Provide accurate, courteous, and prompt service to members in person and by phone.
• Assist members with account inquiries, balances, and general information.
• Process deposits, withdrawals, payments, cash advances, and other account transactions.
• Issue teller checks, cashier checks, and other member-requested items.
• Balance your cash drawer daily and maintain transaction accuracy.
• Open new accounts for existing members, ensuring full disclosure of products and fees.
• Close accounts following proper procedures and verification.
• Monitor for potential check and identity scams to protect members and the credit union.
• Support branch management and assist with coin counter transactions.
• Complete assigned training sessions and stay current on policies and procedures.
• Maintain professionalism, confidentiality, and compliance with all credit union policies.
• Provide support at nearby branch locations when business needs require it.

Skills

Customer service

Cash handling

Attention to detail

Verbal communication

Written communication

Team player

Computer literacy

Education

High school diploma or equivalent

Tools

Symitar/Episys

Job description

Teller - Round Rock |Location: 121 University Oaks Blvd, Round Rock, TX, 78665 |Schedule: Monday - Friday 8:00am - 5:45pm, & Rotating Saturdays from 8:45am - 12:15pm | Starting Pay: $41,600 per year | FLSA Status: Nonexempt

At Austin Telco Federal Credit Union, we're dedicated to making a positive impact on our members, our community, and each other. If you're someone who enjoys helping people, has a knack for numbers and technology, and is looking for a role with real purpose, our Teller position could be your next great opportunity. Come grow with us and make a difference every day.

What You'll Do

Member Service & Transactions

• Provide accurate, courteous, and prompt service to members in person and by phone
• Assist members with account inquiries, balances, and general information
• Process deposits, withdrawals, payments, cash advances, and other account transactions
• Issue teller checks, cashier checks, and other member-requested items
• Balance your cash drawer daily and maintain transaction accuracy

Account Support

• Open new accounts for existing members, ensuring full disclosure of products and fees
• Close accounts following proper procedures and verification
• Monitor for potential check and identity scams to protect members and the credit union

Branch Operations

• Support branch management and assist with coin counter transactions
• Complete assigned training sessions and stay current on policies and procedures
• Maintain professionalism, confidentiality, and compliance with all credit union policies
• Provide support at nearby branch locations when business needs require it

Requirements

What You Bring

• High school diploma or equivalent required
• 6+ months of experience in customer service, cash handling, or banking
• Strong attention to detail and accuracy in financial transactions
• Excellent verbal and written communication skills
• Ability to work effectively in a team-oriented, fast-paced environment
• Basic proficiency with computers and office software; experience with financial systems a plus
• Professional demeanor and a commitment to providing exceptional member service
• Willingness to learn and adapt to new systems, procedures, and member needs
• Flexibility to work at nearby branches as needed

Preferred Experience

• Prior credit union or financial institution experience
• Experience with Symitar/Episys or similar financial systems

Why You'll Love Working Here: We're more than a credit union - we're a community. At Austin Telco, you'll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
• Retirement Plans: 401(k) with company match and a pension plan
• Community Engagement: Volunteer opportunities and credit union-sponsored events
• A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

Additional Requirements

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer
• Completion of an Assessment

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.