Member-First Bank Teller: Build Relationships & Service

University Federal Credit Union; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

University Federal Credit Union in Austin, TX is seeking a Full Time Teller who serves as the primary contact for Member transactions. You will build lasting relationships by understanding Member needs, explaining basic products, and resolving issues with accuracy and care.

As part of UFCU, you will navigate multiple systems, process deposits and checks, and support online banking while maintaining branch appearance and adherence to regulatory requirements.

Qualifications

• High school diploma or GED required.
• Minimum of six (6) months of Teller or cash handling experience.
• Minimum of six (6) months of customer service experience.
• Bachelor’s Degree in Business or Finance-related field may substitute for experience requirements.
• Minimum of six (6) months working in a team environment.

Responsibilities

• Greet members and process transactions accurately.
• Explain basic products and services and identify member needs.
• Resolve member issues and maintain branch appearance.
• Process address, phone number, and email changes; handle checks and deposits.
• Assist with online and mobile banking and conduct system navigations.
• Adhere to all policies, procedures, and regulatory training.

Skills

Relationship building

Active listening

Communication

Adaptability

Judgement & problem solving

Attention to detail

Organization & time management

Teamwork

Microsoft Office

Background screening

Education

High School Diploma or GED

Bachelor’s Degree may substitute for experience

Tools

Microsoft Office

Job description

University Federal Credit Union in Austin, TX is seeking a Full Time Teller who serves as the primary contact for Member transactions. You will build lasting relationships by understanding Member needs, explaining basic products, and resolving issues with accuracy and care.

As part of UFCU, you will navigate multiple systems, process deposits and checks, and support online banking while maintaining branch appearance and adherence to regulatory requirements.