Senior Member Service Specialist - Branch Leader

Golden 1 Credit Union; Sacramento (CA); On-site; USD 27,000 - 38,000; Full time

Job summary

Golden 1 Credit Union is seeking a Member Service Specialist III in Sacramento, CA. This non-exempt role reports to the Branch Manager at the I-5 Florin Branch and handles deposits, withdrawals, transfers, and other transactions with a focus on member needs and compliance.

The role emphasizes accurate cash handling, cross-selling financial solutions, and mentorship of MSS I/II staff, with ongoing training and career growth opportunities within Golden 1.

Qualifications

• HS Diploma or GED required.
• 2+ years year of prior experience in a banker role or customer relationship building role preferred.
• 1+ year as MSS II or teller at Golden 1 or another financial institution preferred.

Responsibilities

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to member, including cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
• Assesses members needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
• May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.
• Activates alarm.
• Verifies signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits.
• Ensures confidentiality of all member and credit union information.
• Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
• Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
• Mentors and advises MSSI’s and MSSII’s.
• Develops coaching and leadership skills by observation and training courses.
• Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
• Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
• Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals.
• Process consumer loan applications and completes the fulfillment of loan when appropriate.
• Approves signature cards.
• Audits loan reports and provides coaching as needed to avoid future errors.
• Provide approvals based on authorized limits as assigned by the Branch Manager.
• Notarizes member documents (certification of trust, etc.).
• Collects medallion stamp request information and sends to MSS IV or above for approval.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

Skills

Customer service

Relationship building

Financial transactions

Education

HS Diploma or GED

Tools

EnAct system

ECM

ATM operation

Job description

Golden 1 Credit Union is seeking a Member Service Specialist III in Sacramento, CA. This non-exempt role reports to the Branch Manager at the I-5 Florin Branch and handles deposits, withdrawals, transfers, and other transactions with a focus on member needs and compliance.

The role emphasizes accurate cash handling, cross-selling financial solutions, and mentorship of MSS I/II staff, with ongoing training and career growth opportunities within Golden 1.