Member Experience Specialist II

Golden 1; Hanford (CA); On-site; USD 24,000 - 35,000; Full time

Job summary

Golden 1 Credit Union in Hanford, CA is seeking a Member Service Specialist II to handle transactions, assist members with financial services, and uphold branch operations. You will engage customers, apply product knowledge, and document activity to support service goals.

The role offers non-exempt status, competitive hourly pay, and opportunities for growth within the branch network. Training and development are emphasized to promote career progression.

Qualifications

• H.S. Diploma or GED required.
• 1+ year of experience in a cash handling/service oriented role.
• 6+ months MSSI I or teller experience at Golden 1 or another financial institution preferred.

Responsibilities

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to members, including cashier’s checks, money orders, savings bonds, wire transfers and transactions.
• Assesses members’ needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and reports fraudulent activity to management and Financial Investigations dept., per procedures.
• Operates ATM/Teller Cash Dispenser Units and replaces receipt cartridges as needed.
• Assists MSSI III and above with open/close responsibilities, as needed.
• Verifies signature cards in ECM.
• Checks acceptance approval within assigned limits.
• Maintains confidentiality of member and credit union information.

Skills

Cash handling

Customer service

Education

High school diploma or GED

Tools

EnAct system

Job description

Golden 1 Credit Union in Hanford, CA is seeking a Member Service Specialist II to handle transactions, assist members with financial services, and uphold branch operations. You will engage customers, apply product knowledge, and document activity to support service goals.

The role offers non-exempt status, competitive hourly pay, and opportunities for growth within the branch network. Training and development are emphasized to promote career progression.