Entry-Level Member Service Specialist – Grow with Us

Police & Fire Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

401K plan

Paid time off

Job summary

Police & Fire Federal Credit Union is seeking a Member Service Specialist I (MSS I) in Philadelphia. The role focuses on providing superior member service in-branch while building relationships through Total Member Connect (TMC) and product knowledge to support growth goals.

The position offers a clear path for professional growth, competitive benefits including medical, dental, vision, and a 401K plan, plus paid time off.

Qualifications

• High School Diploma/GED
• Preferred 1 year of Customer Service with Sales/Production goals
• Strong verbal and written communication skills
• Solid problem-solving skills
• Exceptional Member Service skills
• Strong organizational skills
• Ability to remain professional and composed under pressure
• Embraces technology
• Proficient with Computers and working in various software systems including Word, Excel, Outlook, Jack Henry Symitar/Episys, Meridian Link

Responsibilities

• Adheres to PFFCUCommitment to our Members and leads by example at all times.
• Deliver superior member service by treating members with respect and providing friendly, professional service.
• Handle all aspects of the branch including membership and loan applications and cash-related responsibilities.
• Ensure member information is secured and protected.
• Cross-sell Credit Union products through meaningful conversations using the 5 Step TMC process.
• Effectively use resources to handle member inquiries and concerns to completion.
• Demonstrate flexibility to help ensure the branch is properly staffed.
• Make a good first impression on members reflecting well on PFFCU.
• Assist in activities at ITMs, Service Window, or Sales Desk as needed.
• Focus on quality and minimize errors; maintain workspace organization.
• Present a professional image in dress, demeanor, and speaking voice.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

Technology proficiency

Education

High School Diploma/GED

Tools

Word

Excel

Outlook

Jack Henry Symitar/Episys

Meridian Link

Job description

Police & Fire Federal Credit Union is seeking a Member Service Specialist I (MSS I) in Philadelphia. The role focuses on providing superior member service in-branch while building relationships through Total Member Connect (TMC) and product knowledge to support growth goals.

The position offers a clear path for professional growth, competitive benefits including medical, dental, vision, and a 401K plan, plus paid time off.