Branch Member Experience Specialist I — Great Benefits

Police & Fire Federal Credit Union; Bensalem Township (Bucks County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

401K plan

Paid time off

Job summary

Police & Fire Federal Credit Union in Bensalem, PA is seeking an Entry-level Member Service Specialist I to deliver exceptional member service and to grow member relationships using the TMC process. Learn products and services while handling applications, inquiries, and day-to-day branch tasks.

The role emphasizes accuracy, teamwork, and professional demeanor. Competitive benefits, a 401(k) plan after one year, and growth opportunities are available in a supportive work environment.

Qualifications

• High School Diploma or GED required.
• Prefer 1 year customer service with sales/production goals.
• Strong verbal and written communication skills.
• Solid problem-solving and organizational abilities.
• Proficient with computers and banking software (Jack Henry Symitar/Episys, Meridian Link).

Responsibilities

• Provide superior member service in-branch and on the floor.
• Assist with membership and loan applications and resolve account issues.
• Cross-sell credit union products using the TMC process.
• Maintain information security and branch operations.
• Support branch staffing and flexible coverage.

Skills

Customer service

Sales / production goals

Verbal & written communication

Problem solving

Organizational skills

Technology proficiency

Education

High School Diploma/GED

Tools

Jack Henry Symitar/Episys

Meridian Link

Word

Excel

Outlook

Job description

Police & Fire Federal Credit Union in Bensalem, PA is seeking an Entry-level Member Service Specialist I to deliver exceptional member service and to grow member relationships using the TMC process. Learn products and services while handling applications, inquiries, and day-to-day branch tasks.

The role emphasizes accuracy, teamwork, and professional demeanor. Competitive benefits, a 401(k) plan after one year, and growth opportunities are available in a supportive work environment.