Member Service Specialist — Flexible Hours & Growth

TruMark Financial Credit Union; Tennessee; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexibility & Balance

Growth opportunities

Benefits: Health & 401(k)

Community impact

Job summary

Trumark Gateway Branch is seeking a friendly Member Service Representative to help members with everyday banking needs, explain products, and deliver accurate, courteous service that supports their financial goals.

Ideal candidates hold a high school diploma or GED, have 1+ year in customer service or retail, strong communication, and comfort with technology. Flexible hours, including evenings and Saturdays, support work-life balance and growth.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1+ year of customer service, retail, or banking experience.
• Strong communication and attention to detail; tech-friendly.

Responsibilities

• Provide exceptional customer service and assist members with financial needs.
• Process deposits, withdrawals, and payments accurately.
• Cross-sell products and services to meet members' goals.
• Resolve member issues promptly and professionally.
• Maintain balanced cash drawers and organized records.

Skills

Customer service

Cash handling

Cross-selling

Communication

Technology proficiency

Education

High school diploma or GED

Associate degree (preferred)

Job description

Trumark Gateway Branch is seeking a friendly Member Service Representative to help members with everyday banking needs, explain products, and deliver accurate, courteous service that supports their financial goals.

Ideal candidates hold a high school diploma or GED, have 1+ year in customer service or retail, strong communication, and comfort with technology. Flexible hours, including evenings and Saturdays, support work-life balance and growth.