Member Service Pro II - Growth, Flex Hours, Impact

TruMark Financial Credit Union; Warrington Township (Bucks County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Flexibility

Growth opportunities

Benefits

Community impact

Job summary

Trumark Credit Union in Warrington, PA is seeking a Member Service Representative II to join our Warrington Branch team. This on-site, full-time role involves engaging with members, promoting solutions, processing loans (excluding Home Equity and Mortgage), and supporting branch operations with technology tools.

Ideal candidates will have 1+ year of financial experience, strong communication, and knowledge of banking products. Flexibility to work evenings and weekends is a plus.

Qualifications

• Education: High school diploma or equivalent required; continuing education preferred.
• Experience: At least 1 year of branch or equivalent experience with a financial institution.
• Skills: Strong communication and organizational abilities; Knowledge of banking products and systems; Proficiency in Microsoft Office applications.
• Availability: Flexibility to work evenings, weekends, or other shifts as needed.

Responsibilities

• Engage with members: Provide extraordinary service while identifying their financial needs.
• Promote solutions: Educate members on Trumark’s products, services, and programs to offer tailored financial solutions.
• Handle loan processes: Complete loan applications, process requests (excluding Home Equity and Mortgage), and assist with settlements.
• Leverage technology: Demonstrate mobile and digital banking tools to enhance member experiences.
• Support the branch: Perform teller functions, resolve escalated issues, and assist as a supervisor when needed.

Skills

Communication

Organization

Banking products

Banking systems

MS Office

Education

High school diploma

Tools

MS Office

Job description

Trumark Credit Union in Warrington, PA is seeking a Member Service Representative II to join our Warrington Branch team. This on-site, full-time role involves engaging with members, promoting solutions, processing loans (excluding Home Equity and Mortgage), and supporting branch operations with technology tools.

Ideal candidates will have 1+ year of financial experience, strong communication, and knowledge of banking products. Flexibility to work evenings and weekends is a plus.