Member Experience Advisor | Flexible Banking Role

Trumark Credit Union; West Chester (Chester County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with matching

Paid time off

Job summary

Trumark Credit Union in West Chester, PA is seeking a Member Service Representative to support members with financial needs, answer questions about products and services, and process transactions at the West Chester Branch. As a full-time team member, you’ll provide exceptional service, balance cash drawers, and help members navigate accounts while ensuring adherence to policies and procedures.

Ideal candidates have 1+ years in customer service or banking, a high school diploma or GED, strong

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1+ years of experience in customer service, retail, or banking preferred.
• Strong communication, attention to detail, and proficiency in technology.
• Flexible hours, including evenings and Saturdays, may be required.

Responsibilities

• Provide exceptional customer service: Assist members with their financial needs and answer inquiries about products and services.
• Process transactions accurately: Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
• Cross-sell products and services: Educate members on Trumark's offerings and recommend solutions that meet their financial goals.
• Resolve member issues: Address concerns and find effective resolutions in a timely and professional manner.
• Maintain operational excellence: Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized.

Skills

Communication

Attention to detail

Tech proficiency

Problem-solving

Positive attitude

Education

High school diploma or GED

Associate degree in business or related field (preferred)

Job description

Trumark Credit Union in West Chester, PA is seeking a Member Service Representative to support members with financial needs, answer questions about products and services, and process transactions at the West Chester Branch. As a full-time team member, you’ll provide exceptional service, balance cash drawers, and help members navigate accounts while ensuring adherence to policies and procedures.

Ideal candidates have 1+ years in customer service or banking, a high school diploma or GED, strong