Member Service Pro II - Growth, Flexible Hours, Impact

Trumark Credit Union; Philadelphia (Philadelphia County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k) with matching

Paid time off

Job summary

Trumark Credit Union in Philadelphia, PA is seeking a Member Service Representative II at the South Philadelphia Branch. This full-time role focuses on delivering exceptional member service, assisting with accounts, and guiding members through our products and digital tools.

You’ll engage with members, promote tailored financial solutions, handle basic loan processes, and support the branch team to maintain smooth daily operations. Flexibility for evenings and weekends is required.

Qualifications

• High school diploma or equivalent; continuing education preferred.
• At least 1 year of branch or equivalent experience with a financial institution.
• Strong communication and organizational abilities; knowledge of banking products and systems; MS Office proficiency.

Responsibilities

• Engage with members: Provide extraordinary service while identifying their financial needs.
• Promote solutions: Educate members on Trumark’s products, services, and programs to offer tailored financial solutions.
• Handle loan processes: Complete loan applications, process requests (excluding Home Equity and Mortgage), and assist with settlements.
• Leverage technology: Demonstrate mobile and digital banking tools to enhance member experiences.
• Support the branch: Perform teller functions, resolve escalated issues, and assist as a supervisor when needed.

Skills

Communication skills

Organizational skills

Banking knowledge

MS Office

Education

High school diploma or equivalent

Job description

Trumark Credit Union in Philadelphia, PA is seeking a Member Service Representative II at the South Philadelphia Branch. This full-time role focuses on delivering exceptional member service, assisting with accounts, and guiding members through our products and digital tools.

You’ll engage with members, promote tailored financial solutions, handle basic loan processes, and support the branch team to maintain smooth daily operations. Flexibility for evenings and weekends is required.