Member Experience Specialist

Trumark Credit Union; Wayne (PA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Flexible schedules

Training and career growth

Health, dental, vision benefits

401(k) with matching

Paid time off

Job summary

Trumark Credit Union in Wayne, PA is hiring a Member Service Representative to assist members with financial needs, process transactions, and promote Trumark products. This full-time role requires strong customer service and a positive attitude.

You’ll work in the Gateway Branch with flexible scheduling, including evenings and Saturdays, and you’ll receive benefits such as health coverage and a 401(k) with matching. Experience in banking or retail is preferred.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1+ years of experience in customer service, retail, or banking.
• Strong communication, attention to detail, and proficiency in technology.
• Flexible hours, including evenings and Saturdays.

Responsibilities

• Provide exceptional customer service and assist members with financial needs.
• Process deposits, withdrawals, and payments accurately.
• Cross-sell products and services to meet members' financial goals.
• Resolve member issues with timely, professional resolutions.
• Maintain operational excellence: balanced cash drawers and organized records.

Skills

Customer service

Communication

Attention to detail

Technology skills

Problem solving

Education

High School Diploma / GED

Associate degree preferred

Job description

Trumark Credit Union in Wayne, PA is hiring a Member Service Representative to assist members with financial needs, process transactions, and promote Trumark products. This full-time role requires strong customer service and a positive attitude.

You’ll work in the Gateway Branch with flexible scheduling, including evenings and Saturdays, and you’ll receive benefits such as health coverage and a 401(k) with matching. Experience in banking or retail is preferred.