Member Service Specialist – Banking & Community Impact

Wings Credit Union; Colorado; On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

401(k) match

Paid Vacation

Job summary

Wings Credit Union in Firestone, CO is hiring a Full-time Member Service Representative. The role emphasizes superior member service with accurate, friendly transactions and product referrals to enhance member value.

You will assist with account opening, maintenance, and basic service center operations while following BSA/CFPB regulations. The position requires 6+ months of customer service in financial services or retail, strong communication, and cash handling accuracy.

Qualifications

• 6+ months customer service experience in financial services or retail.
• Ability to handle cash accurately and maintain a cash drawer.

Responsibilities

• Provide quality member service with face-to-face transactions and account maintenance.
• Refer banking products and services to meet member needs (lending, investments, electronic banking, wealth management, business banking).
• Comply with safety and service standards and with BSA/ CFPB regulations.
• Maintain accuracy and complete required training.
• Adhere to cash handling procedures and the Credit Union's Cash Control Policy.

Skills

Customer service

Attention to detail

Professional communication

Math proficiency

Cash handling

Outlook & transactional systems

10-Key by touch (preferred)

Education

High School Diploma/G.E.D. or Equivalent

Tools

Microsoft Outlook

Web-based transactional systems

Job description

Wings Credit Union in Firestone, CO is hiring a Full-time Member Service Representative. The role emphasizes superior member service with accurate, friendly transactions and product referrals to enhance member value.

You will assist with account opening, maintenance, and basic service center operations while following BSA/CFPB regulations. The position requires 6+ months of customer service in financial services or retail, strong communication, and cash handling accuracy.