Member Services Specialist – Loans & Everyday Banking

AIR ACADEMY CREDIT UNION; Stratton Meadows (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid sick and vacation time

Medical, dental, and vision plans

401(k) retirement plan with 6% company

Tuition reimbursement after 90 days

Opportunities to grow within AACU

Job summary

Air Academy Credit Union in Colorado Springs is seeking a Member Service Representative-2 to help members with everyday banking while taking on more complex financial needs, including consumer lending and advanced account servicing.

You will listen, explain options, and guide members toward suitable financial solutions, supporting branch goals and community outreach. Training starts at Colorado Springs with full-time hours and Saturdays.

Qualifications

• High school diploma or GED.
• 1–2 years of related experience in a financial institution, sales, customer service, or related field.
• Comfort handling cash and completing financial transactions accurately.
• Ability to learn and use credit union systems, software, and digital banking tools.
• Ability to educate members about credit union products and services and recommend solutions based on their needs.
• Ability to follow detailed procedures and take on more complex account and lending responsibilities.
• Ability to work branch hours including Saturdays.
• Valid driver’s license and reliable transportation may be required at alternate locations.

Responsibilities

• Help members with everyday transactions and handle more complex account needs.
• Open personal accounts and explain products and services.
• Guide members through consumer loans and underwriting process.
• Complete loan maintenance, corrections and payoff information.
• Assist with ACH and wire needs, including origination and stop payments.
• Assist with debit cards, disputes, and instant-issue cards.
• Handle complex account maintenance and fraud transfers.
• Work with Admin Support on deceased member accounts.
• Listen to member goals and recommend financial solutions.
• Aim for branch referral and sales goals while focusing on member needs.
• Participate in branch events and community outreach.
• Help keep branch operations running and complete audits and training.
• Oversee daily operations when Branch Manager unavailable.
• Follow policies, procedures and regulations including Bank Secrecy Act.

Skills

Customer service

Lending knowledge

Cash handling

Sales referrals

Communication

Education

High school diploma or GED

Job description

Air Academy Credit Union in Colorado Springs is seeking a Member Service Representative-2 to help members with everyday banking while taking on more complex financial needs, including consumer lending and advanced account servicing.

You will listen, explain options, and guide members toward suitable financial solutions, supporting branch goals and community outreach. Training starts at Colorado Springs with full-time hours and Saturdays.