Member Services Specialist

Wings Credit Union; Castle Rock (CO); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

Short/Long Term Disability

401(k) match

Paid Vacation & Holidays

Tuition Reimbursement

Job summary

Wings Credit Union in Castle Rock, CO is seeking a friendly Member Service Representative to process transactions, open and maintain accounts, and educate members on products and services. You will balance cash, handle deposits and withdrawals, and provide personal financial guidance to deepen member relationships.

This full-time role emphasizes accuracy, compliance, and exceptional service in a fast-paced environment, with opportunities to contribute to sales goals and team success.

Qualifications

• High School Diploma/G.E.D. or equivalent.
• 6+ months Customer Service experience in financial services or retail required.

Responsibilities

• Deliver exceptional member experience through accurate, professional in-person interactions and transactions.
• Identify member needs and recommend appropriate deposits, loans, cards, and other services.
• Meet monthly sales and performance goals through needs-based conversations and product knowledge across banking services.
• Maintain compliance with BSA/CFPB regulations and internal procedures.
• Balance and process transactions accurately while upholding quality and risk-management.

Skills

Customer service mindset

Cross-sell opportunities

Attention to detail

Accurate cash handling

Professional communication

Mathematical proficiency

Outlook proficiency

10-Key by touch

Education

High School Diploma/G.E.D.

Tools

Microsoft Outlook

10-Key by touch

Cash handling systems

Online banking platforms

Job description

Wings Credit Union in Castle Rock, CO is seeking a friendly Member Service Representative to process transactions, open and maintain accounts, and educate members on products and services. You will balance cash, handle deposits and withdrawals, and provide personal financial guidance to deepen member relationships.

This full-time role emphasizes accuracy, compliance, and exceptional service in a fast-paced environment, with opportunities to contribute to sales goals and team success.