Member Service Specialist - Banking & Customer Care

Wings Credit Union; Broomfield (CO); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Health Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account with company贡献

Job summary

Wings Credit Union in Broomfield, CO is hiring a full-time Member Service Representative. The role operates hourly compensation between $19.95 and $21.72, with incentives and a 3% target bonus.

You will handle face-to-face member transactions, explain products, and refer members to services while adhering to BSA/CFPB regulations. Ideal candidates have 6+ months in financial services or retail customer service, strong math accuracy, and professional communication skills.

Qualifications

• High School Diploma/G.E.D. required.
• 6+ months Customer Service experience in Financial Services or Retail Delivery required.

Responsibilities

• Provide quality member service through accurate and professional face-to-face transactions including new member accounts and file maintenance.
• Maintain knowledge of products/services and refer to lending, investments, electronic banking, wealth mgmt, and business banking as appropriate.
• Comply with safety, service standards and financial regulations (BSA/CFPB) and complete required training.
• Maintain cash drawer according to the Cash Control Policy.
• Adhere to Bank Secrecy Act policies and procedures.

Skills

Customer service

Cross-sell opportunities

Attention to detail

Communication

Basic math

Cash handling

Outlook

10-key by touch

Education

High School Diploma/G.E.D.

Tools

Microsoft Outlook

Web-based systems

Job description

Wings Credit Union in Broomfield, CO is hiring a full-time Member Service Representative. The role operates hourly compensation between $19.95 and $21.72, with incentives and a 3% target bonus.

You will handle face-to-face member transactions, explain products, and refer members to services while adhering to BSA/CFPB regulations. Ideal candidates have 6+ months in financial services or retail customer service, strong math accuracy, and professional communication skills.