Member Service Specialist — Elevate Members' Financial Wellness

Wings Credit Union; Colorado Springs (CO); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Generous 401(k) match

401k Discretionary Profit Sharing

Health Insurance

Vision Insurance

Life Insurance

Short Term and Long Term Disability

Health Savings Account with companýo

Employee Assistance Program

Paid Vacation, Sick, Floating Holidays

Paid Holidays

Tuition Reimbursement

Paid Parental Leave

Job summary

Wings Credit Union, formed from a merger with Ent Credit Union, is seeking a Frontline Member Service Representative in Colorado Springs. The role focuses on delivering excellent, personalized financial guidance and processing transactions, with opportunities to deepen member relationships through deposits, loans, and cards.

Mandatory two weeks of paid training at Wings headquarters in Colorado Springs, CO, with location-based assignments and incentives.

Qualifications

• High School Diploma or equivalent required.
• 6+ months customer service experience in financial services or retail.
• Enthusiastic attitude toward helping the community and serving members.
• Strong member service orientation with cross-sell / upsell focus.
• Attention to detail and accuracy in all transactions.
• Professional and courteous communication, both in person and remotely.
• Proficient math skills; comfortable handling cash accurately.
• Familiarity with Outlook and web-based transactional systems; 10-key preferred.

Responsibilities

• Deliver exceptional member experience through accurate, relationship-focused interactions.
• Identify member needs and recommend appropriate products and services.
• Achieve monthly sales and performance goals through needs-based conversations.
• Support member retention and acquisition with trusted guidance and solutions.
• Maintain knowledge of Wings products, policies, and procedures; participate in training.
• Ensure regulatory compliance, including BSA and CFPB requirements.
• Balance and process transactions with attention to risk management.
• Contribute to a positive team culture focused on service excellence.

Skills

Cross-sell / upsell opportunities

Member service focus

Professional communication

Attention to detail

Basic math

Money handling accuracy

Outlook / web-based systems

10-Key by touch (preferred)

Education

High School Diploma/G.E.D.

Tools

Microsoft Outlook

Web-based transactional systems

10-Key by touch

Job description

Wings Credit Union, formed from a merger with Ent Credit Union, is seeking a Frontline Member Service Representative in Colorado Springs. The role focuses on delivering excellent, personalized financial guidance and processing transactions, with opportunities to deepen member relationships through deposits, loans, and cards.

Mandatory two weeks of paid training at Wings headquarters in Colorado Springs, CO, with location-based assignments and incentives.