Member Service Specialist – Banking & Member Experience

Wings Credit Union; Firestone (CO); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Generous 401(k) match

Health Insurance

Vision Insurance

Life Insurance

Short/Long Disability

Health Savings Account with company

Employee Assistance Program

Paid Vacation, Sick, Holidays, and Vol

Paid Holidays

Tuition Reimbursement

Paid Parental Leave

Job summary

Wings Credit Union in Firestone, CO is hiring a Member Service Representative. The role focuses on delivering superior member service, handling transactions, and helping members maximize Wings' product and service offerings.

Joining during the merger with Ent Credit Union, this position supports growth, community impact, and compliance with BSA/CFPB. A strong customer-service mindset and detail-oriented approach are essential.

Qualifications

• 6+ months of customer service experience in financial services or retail delivery.
• High school diploma or GED required.
• Strong customer service focus with attention to detail and accuracy.
• Professional, courteous communication and math proficiency.

Responsibilities

• Provide quality member service through accurate, face-to-face transactions.
• Maintain knowledge of Wings' products and services and refer as appropriate.
• Adhere to policies, procedures, and financial regulations including BSA/CFPB.
• Process transactions and support account maintenance with accuracy.

Job description

Wings Credit Union in Firestone, CO is hiring a Member Service Representative. The role focuses on delivering superior member service, handling transactions, and helping members maximize Wings' product and service offerings.

Joining during the merger with Ent Credit Union, this position supports growth, community impact, and compliance with BSA/CFPB. A strong customer-service mindset and detail-oriented approach are essential.