Member Service Advocate — Banking Solutions

Air Academy; Castle Rock (CO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid sick and vacation time

Medical, dental, and vision plans

401(k) retirement plan with 6% company

Tuition reimbursement

Job summary

Air Academy Credit Union in Castle Rock, CO, is seeking a Member Service Representative I to help members with everyday banking, open and maintain accounts, and connect customers with suitable financial solutions. A week of paid classroom training begins at our Colorado Springs location, followed by on-the-job training and ongoing coaching.

This full-time role requires weekend availability, a high school diploma or GED, and a customer-focused mindset.

Qualifications

• High school diploma or GED.
• Six months of experience in financial services or customer service preferred.
• Ability to learn credit union systems and digital banking tools.
• Willingness to work Saturdays and flexible hours.
• Valid driver’s license and reliable transportation.

Responsibilities

• Help members with everyday transactions, including deposits, withdrawals, loan payments, account maintenance, fee refunds, and other cash transactions.
• Open personal accounts, excluding IRA/HSA accounts, and help members understand products and services.
• Listen to what members are trying to accomplish, answer questions, and recommend financial products and services that may help.
• Assist with debit card questions, disputes, lost or stolen cards, instant-issue cards, and other common card needs.
• Help members with ACH and wire questions, including stop payments and information about disputes and fraud.
• Build relationships with members by providing thoughtful, respectful service and following through when they need help.
• Work toward individual and branch referral and sales goals while keeping the member’s needs at the center of the conversation.
• Participate in branch and credit union events that connect AACU with local schools, businesses, organizations, and the communities we serve.
• Help keep the branch running smoothly by completing assigned audits, required training, and other operational responsibilities.
• Follow AACU policies and procedures and comply with applicable regulations, including the Bank Secrecy Act.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High school diploma or GED

Tools

Banking software

Job description

Air Academy Credit Union in Castle Rock, CO, is seeking a Member Service Representative I to help members with everyday banking, open and maintain accounts, and connect customers with suitable financial solutions. A week of paid classroom training begins at our Colorado Springs location, followed by on-the-job training and ongoing coaching.

This full-time role requires weekend availability, a high school diploma or GED, and a customer-focused mindset.