Member Service Pro II - Growth & Flexible Hours

Trumark; Warrington Township (Bucks County); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with matching

Paid time off

Job summary

Trumark Credit Union in Warrington, PA is seeking a full-time Member Service Representative II to join the Warrington Branch. On-site location at 875 Easton Road, Warrington, PA 18976.

The role involves engaging with members, promoting solutions, processing loans (excluding Home Equity and Mortgage), using digital tools, and supporting branch operations. The ideal candidate has at least 1 year of banking experience, strong communication, and solid knowledge of banking products.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of branch or equivalent experience with a financial institution.
• Strong communication and organizational abilities.
• Knowledge of banking products and systems.
• Proficiency in Microsoft Office applications.

Responsibilities

• Engage with members: Provide extraordinary service while identifying their financial needs.
• Promote solutions: Educate members on Trumark’s products, services, and programs to offer tailored financial solutions.
• Handle loan processes: Complete loan applications, process requests (excluding Home Equity and Mortgage), and assist with settlements.
• Leverage technology: Demonstrate mobile and digital banking tools to enhance member experiences.
• Support the branch: Perform teller functions, resolve escalated issues, and assist as a supervisor when needed.

Skills

Strong communication

Organizational abilities

Banking product knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Trumark Credit Union in Warrington, PA is seeking a full-time Member Service Representative II to join the Warrington Branch. On-site location at 875 Easton Road, Warrington, PA 18976.

The role involves engaging with members, promoting solutions, processing loans (excluding Home Equity and Mortgage), using digital tools, and supporting branch operations. The ideal candidate has at least 1 year of banking experience, strong communication, and solid knowledge of banking products.