Member Service Rep II - Flexible, Floating Shifts

Trumark Credit Union; Upper Darby (Delaware County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible schedules

Training and development

Health, dental, vision, 401(k) with 2%

Job summary

Trumark Credit Union is seeking a Member Service Representative II – Floating to support Upper Darby and surrounding branches. You will deliver extraordinary member service, educate members on products and services, and assist with loan processing and digital banking tools.

Flexibility to cover evenings or weekends and to work across multiple locations is required. This role offers growth opportunities within a member-focused financial institution and a supportive team environment.

Qualifications

• Education: High school diploma or equivalent required; continuing education preferred.
• Experience: At least 1 year of branch or equivalent experience with a financial institution.
• Skills: Strong communication and organizational abilities; Knowledge of banking products and systems; Proficiency in MS Office applications.

Responsibilities

• Engage with members: Provide extraordinary service while identifying their financial needs.
• Promote solutions: Educate members on Trumark’s products, services, and programs to offer tailored financial solutions.
• Handle loan processes: Complete loan applications, process requests (excluding Home Equity and Mortgage), and assist with settlements.
• Leverage technology: Demonstrate mobile and digital banking tools to enhance member experiences.
• Support the branch: Perform teller functions, resolve escalated issues, and assist as a supervisor when needed.

Skills

Strong communication

Organizational abilities

Banking knowledge

MS Office

Education

High school diploma or equivalent

Job description

Trumark Credit Union is seeking a Member Service Representative II – Floating to support Upper Darby and surrounding branches. You will deliver extraordinary member service, educate members on products and services, and assist with loan processing and digital banking tools.

Flexibility to cover evenings or weekends and to work across multiple locations is required. This role offers growth opportunities within a member-focused financial institution and a supportive team environment.