Member Service & Lending Specialist II

Indiana Members Credit Union; Carmel (IN); On-site; USD 32,000 - 45,000; Full time

Job summary

Indiana Members Credit Union in Carmel, IN seeks an Universal Member Service Representative II to deliver exceptional member service, handle banking transactions, and support lending needs. The role requires knowledge of credit union operations and strong relationship building with members.

The position emphasizes accurate cash handling, account opening/closing, and adherence to security and policy standards while assisting the Branch Manager and team.

Qualifications

• 12–18 months credit union or financial institution experience with internal sales experience.
• High School diploma, GED, or Equivalent Certificate.
• Associates or Bachelor’s degree preferred.
• Exceptional interpersonal and communication skills.
• Proficient computer/technology skills.

Responsibilities

• Accurately handle member and non-member transactions.
• Respond to member inquiries and potential member inquiries.
• Balance and reconcile cash drawer, recycler, coin machine and vault as scheduled.
• Open and close accounts in compliance with internal policies and regulations.
• Assist with loan applications processing and closing.

Skills

Customer service

Cash handling

Interpersonal skills

Computer skills

Education

High school diploma

GED

Job description

Indiana Members Credit Union in Carmel, IN seeks an Universal Member Service Representative II to deliver exceptional member service, handle banking transactions, and support lending needs. The role requires knowledge of credit union operations and strong relationship building with members.

The position emphasizes accurate cash handling, account opening/closing, and adherence to security and policy standards while assisting the Branch Manager and team.