Member Experience Specialist

Notre Dame Federal Credit Union; Notre Dame (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Notre Dame Federal Credit Union in Indiana is seeking a Member Service Associate to greet members, handle cash, and perform teller duties with accuracy. You will educate members about credit union products and refer solutions to meet financial needs, while delivering exceptional service in line with our service model.

Daily responsibilities include processing deposits/withdrawals, assisting with accounts, cross-selling products, and maintaining accurate records.

Qualifications

• High school diploma or GED is required.
• 6–12 months of related experience or training, or equivalent.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet members and provide service on the teller line.
• Handle deposits, withdrawals, transfers, and loan payments accurately.
• Educate members on products and services and refer suitable solutions.
• Maintain accurate member records and ensure policy compliance.

Skills

Customer service

Cross-selling

Cash handling

Communication

Education

High school diploma or GED

1 year related experience or training

Tools

Microsoft Excel

Microsoft Word

Job description

Notre Dame Federal Credit Union in Indiana is seeking a Member Service Associate to greet members, handle cash, and perform teller duties with accuracy. You will educate members about credit union products and refer solutions to meet financial needs, while delivering exceptional service in line with our service model.

Daily responsibilities include processing deposits/withdrawals, assisting with accounts, cross-selling products, and maintaining accurate records.