Member Service Rep II — Path to Lending Leadership

Fort Financial Credit Union; Churubusco (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Education/Scholarship Assistance

PTO & 13 Paid Holidays

Pension & 401k Retirement Plans

Health/Dental/Vision Insurance Plans

Flexible Spending Account

Job summary

Fort Financial Credit Union in Churubusco, IN is seeking a Mid-Level Member Service Representative to deliver outstanding customer service and educate members on financial wellness. The role provides access to branch leadership exposure and hands-on lending experience, including purchases, refinances, and consolidations.

Ideal candidates will have 1–3 years of related experience, strong interpersonal skills, attention to detail, and a commitment to accuracy and teamwork within a

Qualifications

• General experience and knowledge with computers and technological applications.
• Ability to communicate effectively, multitask, and solve problems with sound reasoning.
• Perform basic math functions such as add, subtract, multiply, divide, etc.
• A strong understanding of lending processes and regulations.

Responsibilities

• Deliver exceptional customer service by proactively providing value and educating members to support their overall financial wellness.
• Identify and pursue opportunities to match credit union products and services with members' financial needs.
• Provide leadership support within the branch by being a resource for team members, fostering collaboration, and stepping up when leadership coverage is needed.
• Ask clarifying questions to understand member needs and guide them through various loan transactions, including purchases, refinances, and consolidations.
• Collaborate with team members to achieve branch goals and objectives.
• Maintain a NMLS license and meet continuing education requirements.

Skills

Customer service

Communication

Mathematical skills

Lending knowledge

Education

High School Diploma/GED

Job description

Fort Financial Credit Union in Churubusco, IN is seeking a Mid-Level Member Service Representative to deliver outstanding customer service and educate members on financial wellness. The role provides access to branch leadership exposure and hands-on lending experience, including purchases, refinances, and consolidations.

Ideal candidates will have 1–3 years of related experience, strong interpersonal skills, attention to detail, and a commitment to accuracy and teamwork within a