Universal Member Service Representative II

Indiana Members Credit Union; Carmel (IN); On-site; USD 32,000 - 45,000; Full time

Job summary

Indiana Members Credit Union in Carmel, IN seeks an Universal Member Service Representative II to deliver exceptional member service, handle banking transactions, and support lending needs. The role requires knowledge of credit union operations and strong relationship building with members.

The position emphasizes accurate cash handling, account opening/closing, and adherence to security and policy standards while assisting the Branch Manager and team.

Qualifications

• 12–18 months credit union or financial institution experience with internal sales experience.
• High School diploma, GED, or Equivalent Certificate.
• Associates or Bachelor’s degree preferred.
• Exceptional interpersonal and communication skills.
• Proficient computer/technology skills.

Responsibilities

• Accurately handle member and non-member transactions.
• Respond to member inquiries and potential member inquiries.
• Balance and reconcile cash drawer, recycler, coin machine and vault as scheduled.
• Open and close accounts in compliance with internal policies and regulations.
• Assist with loan applications processing and closing.

Skills

Customer service

Cash handling

Interpersonal skills

Computer skills

Education

High school diploma

GED

Job description

Universal Member Service Representative II

Regular Full-Time West Carmel, Carmel, IN, US

Summary/Objective:

The Universal Member Service Representative is responsible for delivering exceptional member service by handling a wide range of banking transactions, providing expert advice on financial products, and meeting the consumer lending needs of our members. This role requires a deep understanding of credit union operations, consumer lending practices, and a commitment to fostering strong relationships with members.

Duties/Responsibilities:

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Accurately handle member and non-member transactions
• Responding to member and potential member inquiries
• Balance and detail (cash drawer, recycler, coin machine and vault as scheduled - daily, weekly, etc.)
• Reconcile all ITM accepted negotiable items against reports for accuracy - weekly, if applicable
• Accurately open and close accounts, while ensuring required forms and records are completed in compliance with internal policies and statutory regulations.
• Order/count cash
• Ensure all audit and security policies and procedures are followed
• Scan negotiable items and other member documents
• Process night drop deposits and payments
• Verify and balance Travel and Gift cards
• Order supplies for location
• Compile End-Of-Month work
• Process check orders
• Assist with loan applicants including processing and closing loan applications
• Assist Branch Manager and other team members
• May be required to handle responsibilities during Manager’s absence

Required education and experience

• 12 - 18 months credit union experience or other financial institution experience with internal sales experience
• High School diploma, GED, or Equivalent Certificate
• Associates or Bachelor’s degree preferred
• Complete satisfactorily all in-house training
• Exceptional interpersonal and communication skills
• A strong understanding of delivering exceptional member service.
• Proficient computer/technology skills

REGISTRATIONS

This position requires registration as a Mortgage Loan Officer (MLO) with the Nationwide Mortgage Lending System (NMLS) and registry on an annual basis in addition to maintaining updates as needed. Must be registered and approved by the NMLS registry within sixty days of hire date. Failure to register or maintain a current registry, or any criminal activity that would bar continued participation as a MLO may result in disciplinary action, up to and including termination of employment.