Member Service Specialist I — Growth, Service, & Impact

Police and Fire Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Excellent health benefits

401K with 6% company match after 1st年

Paid time off

Job summary

Police and Fire Federal Credit Union is seeking a Component Service Specialist I at grant and academy locations in Philadelphia. The role focuses on delivering superior member service, processing memberships and loan applications, and protecting member information while applying the Total Member Connect process to grow the credit union’s member base.

The position emphasizes professional behavior, cross-selling opportunities, and teamwork, with a commitment to quality, efficiency, and member

Qualifications

• High School Diploma or GED.
• Prefer 1 year of customer service with sales/production goals.
• Strong verbal and written communication skills.
• Solid problem-solving skills.
• Exceptional member service skills.
• Strong organizational skills.
• Ability to stay professional under pressure.
• Proficient with computers and multiple software systems.

Responsibilities

• Adheres to commitments to members and leads by example.
• Delivers superior member service with friendliness and professionalism.
• Handles branch tasks: memberships, loan applications, issue resolution, cash handling.
• Protects member information and privacy.
• Cross-sell products using the Total Member Connect (TMC) process.
• Uses resources efficiently to resolve inquiries and complete tasks.

Skills

Verbal communication

Written communication

Problem solving

Customer service

Organization

Professional under pressure

Tech savvy

Education

High School Diploma/GED

Tools

Word

Excel

Outlook

Jack Henry Symitar/Episys

Meridian Link

Job description

Police and Fire Federal Credit Union is seeking a Component Service Specialist I at grant and academy locations in Philadelphia. The role focuses on delivering superior member service, processing memberships and loan applications, and protecting member information while applying the Total Member Connect process to grow the credit union’s member base.

The position emphasizes professional behavior, cross-selling opportunities, and teamwork, with a commitment to quality, efficiency, and member