Member Service Associate — Bonus Eligible Banking Support

HLEFCU; Honolulu (HI); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

6-month bonus

1-year bonus

Job summary

HLEFCU in Honolulu is seeking a Member Service Representative to handle daily financial transactions, resolve account issues, and promote banking products and services. You will be responsible for opening and updating accounts, balancing cash, and ensuring security and compliance.

The position emphasizes strong customer service, accuracy in cash handling, and the ability to educate members on loan, credit card, and online banking options. A bonus program is included.

Responsibilities

• Process deposits, withdrawals, loan payments, fund transfers, and cash advances.
• Respond to member inquiries and resolve issues related to their accounts in person or online.
• Open new accounts and update account information (e.g., address changes).
• Educate members on features and benefits of banking products and services.
• Accurately balance a cash drawer and verify daily transactions.

Job description

HLEFCU in Honolulu is seeking a Member Service Representative to handle daily financial transactions, resolve account issues, and promote banking products and services. You will be responsible for opening and updating accounts, balancing cash, and ensuring security and compliance.

The position emphasizes strong customer service, accuracy in cash handling, and the ability to educate members on loan, credit card, and online banking options. A bonus program is included.