Member Service Associate – Banking & Customer Solutions

Lafayette Federal Credit Union; Rockville (MD); On-site; USD 38,662 - 45,000; Full time

Benefits offered by this job

Employer paid health insurance premium

Fully funded deductible

401k matching contribution

Income protection with life insurance

Paid time off and holiday leave

Educational assistance

Commuter benefits program

Job summary

A community-focused financial institution in Rockville, MD is seeking a Member Service Representative to provide exceptional customer service. You will handle transactions, offer product solutions, and ensure member satisfaction. Ideal candidates have entry-level banking or retail experience, with strong communication skills and a dedication to confidentiality. Join a team that values diversity and inclusion while enjoying top-tier benefits and opportunities for professional growth, all within a vibrant community environment.

Qualifications

• Entry-level banking and/or retail experience.
• Understanding of confidentiality and professionalism.
• Passion for helping others succeed.

Responsibilities

• Processing transactions including deposits, withdrawals, and payments.
• Opening new checking/savings accounts and processing ATM cards.
• Cross-selling Credit Union products and services.

Skills

Strong verbal communication

Customer service experience

Cash handling

Job description

A community-focused financial institution in Rockville, MD is seeking a Member Service Representative to provide exceptional customer service. You will handle transactions, offer product solutions, and ensure member satisfaction. Ideal candidates have entry-level banking or retail experience, with strong communication skills and a dedication to confidentiality. Join a team that values diversity and inclusion while enjoying top-tier benefits and opportunities for professional growth, all within a vibrant community environment.