Member Experience Financial Services Associate

Securityplus Federal Credit Union

Lochearn (MD)

On-site

USD 42,000 - 65,000

Full time

8 days ago

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Benefits offered by this job

401(k) with company contributions

Health, dental, and vision coverage

Annual performance bonus

Monthly incentives

Job summary

Securityplus Federal Credit Union is seeking a Financial Service Representative II in Maryland to deliver personalized financial solutions and strengthen member relationships. You will handle complex transactions and guide members on their financial journeys while upholding our CARES values and service standards.

In this full-time, non-exempt role, you will contribute to a positive member experience through consultative conversations, teamwork, and a commitment to service excellence, assisting

Qualifications

Minimum high school diploma or GED.
At least one year of hands-on experience in customer service, retail, banking, or financial services.
Available to work Saturdays.
Ability to explain complex financial information clearly.
Strong interpersonal and communication skills.

Responsibilities

Provide personalized financial solutions and strengthen member relationships.
Handle a wide range of transactions with accuracy and efficiency.
Promote products and services aligned with member needs.
Deliver service that reflects CARES values.

Skills

Excellent communication

Building relationships

Prioritization & efficiency

Regulatory awareness

Adaptability

Team collaboration

Education

High School Diploma or GED

Job description

In this full-time, non-exempt role, you will contribute to a positive member experience through consultative conversations, teamwork, and a commitment to service excellence, assisting

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