Hybrid Member Services Supervisor - Lead & Grow

Lafayette Federal Credit Union; Rockville (MD); Hybrid; USD 64,000 - 69,000; Full time

Benefits offered by this job

Employer paid health insurance

401k employer matching contribution

Paid time off

Job summary

A community-focused financial institution in Rockville, MD, seeks a Member Services Supervisor to oversee a contact center team. This role requires strong leadership, member service management, and training skills to ensure operational efficiency and customer satisfaction. The ideal candidate has 1-3 years of related experience and a two-year college degree or equivalent training. This position offers a competitive salary of $64,000-$69,000 per year, along with an excellent benefits package including health insurance and retirement contributions.

Qualifications

• 1-3 years of experience in a similar role.
• Proficiency in Microsoft Office products.
• Familiarity with banking software is a plus.

Responsibilities

• Oversee the daily operations of a contact center team.
• Ensure specialists meet performance targets.
• Foster team development through training and process improvements.

Skills

Leadership

Member Service

Training & Development

Proficiency in Microsoft Office

Strong organizational skills

Excellent phone etiquette

Education

Two-year college degree or specialized certification

Tools

Microsoft Office

Job description

A community-focused financial institution in Rockville, MD, seeks a Member Services Supervisor to oversee a contact center team. This role requires strong leadership, member service management, and training skills to ensure operational efficiency and customer satisfaction. The ideal candidate has 1-3 years of related experience and a two-year college degree or equivalent training. This position offers a competitive salary of $64,000-$69,000 per year, along with an excellent benefits package including health insurance and retirement contributions.