Member Services Specialist — Banking & Customer Success

Lafayette Federal Credit Union; Maryland; Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Employer paid health insurance premium

Fully funded deductible

401k employer matching

Income protection with life insurance

Paid time off

Educational assistance

Commuter benefits program

Job summary

Lafayette Federal Credit Union is seeking a friendly and detail-oriented Member Service Representative in Kensington, MD. You will handle transactions, open accounts, and assist members with products and services to deliver outstanding service.

Ideal candidates have entry-level banking or retail experience, strong communication skills, and a commitment to confidentiality and professionalism. The role offers a comprehensive benefits package and opportunities for growth.

Qualifications

• Entry-level banking and/or retail experience with cash handling and customer service.
• Strong verbal communication skills.
• Maintains confidentiality, privacy and professionalism as a front-line employee.

Responsibilities

• Process all transactions for members in person or via telephone (deposits, withdrawals, loan payments, cash advances, transfers).
• Open new checking/savings accounts, handle direct deposits, ATM cards, CDs/IRAs/Money Markets.
• Cross-sell and promote Credit Union products and services.

Skills

Cash handling

Customer service

Verbal communication

Job description

Description

NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS.Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.Be part of Lafayette Federal Credit Union, recognized by USA Today as a Top Workplace for three consecutive years (2024–2026) We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success.

• Do you have a passion for people and value friendly, welcoming interactions?
• Do you value helping people find solutions to their needs?
• Are you looking for an entry-level career that will position you to learn and grow in the financial services industry?

If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Member Service Representative to join our dynamic team!

About us:

Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we have also been recognized nationally by (1) Newsweek’s America’s Best Bank’s list, (2) we’ve received a 5-star rating from Bauer financial, and (3) we’ve also received national recognition by S&P Global’ s Top Performing Credit Union’s!

Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.

Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.

Requirements

About the role:

The Member Service Representative is not your typical teller role. You will be joining a dynamic team focused on providing credit union members with an unparalleled customer service experience. As a Member Service Representative, you will be empowered to do what’s right for the member because you have a passion for helping others succeed.

A day in the life of a Member Service Representative will include:

• Processing all transactions for members, in person or via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
• Give prompt, efficient, and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets.
• Cross-selling and promoting Credit Union products and services.

Our ideal candidate will have entry-level banking and/or retail experience with cash handling, customer service experience, strong verbal communication, and understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution.

Top benefits or perks:

Joining Lafayette Federal comes with perks to support you in your personal and professional journey.

We provide employees with a generous benefits package including:

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave and birthday leave
• Educational assistance
• Commuter benefits program and more!

Pay: $40,000 - $45,000 annually ) depending on experience and qualifications.

Location:

This position will be located in Kensington, MD

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer

*EOE/AA/DISABILITY/VETERAN