Member Services Specialist — Banking & Customer Success

Lafayette Federal Credit Union; Northern (KY); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Employer paid health insurance premium

Fully funded deductible

401k employer matching

Income protection with life insurance

Paid time off

Educational assistance

Commuter benefits program

Job summary

Lafayette Federal Credit Union is seeking a friendly and detail-oriented Member Service Representative in Kensington, MD. You will handle transactions, open accounts, and assist members with products and services to deliver outstanding service.

Ideal candidates have entry-level banking or retail experience, strong communication skills, and a commitment to confidentiality and professionalism. The role offers a comprehensive benefits package and opportunities for growth.

Qualifications

• Entry-level banking and/or retail experience with cash handling and customer service.
• Strong verbal communication skills.
• Maintains confidentiality, privacy and professionalism as a front-line employee.

Responsibilities

• Process all transactions for members in person or via telephone (deposits, withdrawals, loan payments, cash advances, transfers).
• Open new checking/savings accounts, handle direct deposits, ATM cards, CDs/IRAs/Money Markets.
• Cross-sell and promote Credit Union products and services.

Skills

Cash handling

Customer service

Verbal communication

Job description

Lafayette Federal Credit Union is seeking a friendly and detail-oriented Member Service Representative in Kensington, MD. You will handle transactions, open accounts, and assist members with products and services to deliver outstanding service.

Ideal candidates have entry-level banking or retail experience, strong communication skills, and a commitment to confidentiality and professionalism. The role offers a comprehensive benefits package and opportunities for growth.