Member Sales & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Crowley (LA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Free Membership

Health Insurance

Dollars for Scholars

Advancement Opportunities

Pet Insurance

Job summary

Planet Fitness - PF Baseline Fitness in Crowley, LA seeks a Customer Service Representative to greet members and guests, handle front desk tasks, and support member sign-ups and inquiries. You will assist with check-ins, tours, cancellations, and account updates while ensuring a high-quality member experience.

The role emphasizes strong communication, empathy, and problem-solving as you resolve questions and forward complex issues to the Club Manager.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to provide a positive experience.
• Handle front desk tasks including phone inquiries, tours, sign-ups, cancellations and account updates.
• Assist with member check-ins and amenity usage, and route complex questions to the Club Manager.

Skills

Customer service

Communication skills

Problem solving

Listening

Diplomacy

CRM software

Tools

CRM software

Job description

Planet Fitness - PF Baseline Fitness in Crowley, LA seeks a Customer Service Representative to greet members and guests, handle front desk tasks, and support member sign-ups and inquiries. You will assist with check-ins, tours, cancellations, and account updates while ensuring a high-quality member experience.

The role emphasizes strong communication, empathy, and problem-solving as you resolve questions and forward complex issues to the Club Manager.