Member Sales & Experience Consultant

Serenity Healthcare; Farmers Branch (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance coverage 90%

401(k) retirement plan

PTO and holidays

Growth and promotion potential

Job summary

Serenity Healthcare is seeking a Member Sales Associate to support client options, guide decisions, and ensure a seamless experience from first contact to next steps. This onsite role emphasizes high-touch, relationship-driven performance with clear targets.

You will engage clients with a consultative approach, document details accurately, and strive to meet individual KPIs while contributing to team success. A hospitality or premium-service background is highly valued.

Qualifications

• 2+ years of full-time, customer-facing experience.
• Proven track record of hitting goals or performance targets.
• Ability to build trust quickly and make clients comfortable.
• Excellent listening and communication skills.

Responsibilities

• Guide clients through their available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step
• Listen carefully, ask the right questions, and document client information accurately and thoroughly
• Work toward individual KPIs and contribute to team performance goals with consistency and accountability
• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving
• Coordinate handoffs between internal teams to ensure the client experience stays seamless
• Follow up with clients to keep momentum moving and ensure nothing falls through the cracks

Skills

Customer-facing

Sales targets

Active listening

Resilience to rejection

High-volume interactions

Leadership potential

Job description

Serenity Healthcare is seeking a Member Sales Associate to support client options, guide decisions, and ensure a seamless experience from first contact to next steps. This onsite role emphasizes high-touch, relationship-driven performance with clear targets.

You will engage clients with a consultative approach, document details accurately, and strive to meet individual KPIs while contributing to team success. A hospitality or premium-service background is highly valued.