Client Success & Sales Associate

Serenity Healthcare; Sandy Springs (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) plan

Paid time off

Public holidays

Job summary

Serenity Healthcare is seeking a Member Sales Associate to join our onsite, full-time client‑facing team. You will guide clients through options, document details accurately, and move them toward next steps with confidence and care.

The role rewards relationship building, KPI attainment, and resilient problem‑solving. You’ll handle objections gracefully, support collaboration across internal teams, and have clear growth potential as Serenity expands.

Qualifications

• 2+ years of full-time, customer-facing experience.
• Track record of hitting goals or performance targets.
• Ability to build trust quickly and make clients comfortable.
• Handle rejection well and stay focused on outcomes.
• Strong active listening skills; catch meaning, not just words.
• Manage a high volume of interactions without quality slip.
• Leadership experience or desire to grow into a lead role.

Responsibilities

• Guide clients through options with clarity and a consultative approach.
• Document client information accurately and thoroughly.
• Work toward individual KPIs and contribute to team goals.
• Handle objections with composure and redirect to solutions while maintaining momentum.
• Coordinate handoffs between internal teams to ensure a seamless client experience.
• Follow up with clients to keep momentum moving and avoid gaps.

Skills

Customer service

Active listening

Communication

Leadership potential

Time management

Goal orientation

Job description

Serenity Healthcare is seeking a Member Sales Associate to join our onsite, full-time client‑facing team. You will guide clients through options, document details accurately, and move them toward next steps with confidence and care.

The role rewards relationship building, KPI attainment, and resilient problem‑solving. You’ll handle objections gracefully, support collaboration across internal teams, and have clear growth potential as Serenity expands.