Member Sales Associate - Premium Service & Growth Path

Serenity-Healthcare-1; Layton (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits 90% employer paid

401(k)

Paid time off

Holidays

Job summary

Serenity is seeking a Member Sales Associate to guide clients through options with a consultative approach, building trust and moving them toward confident decisions in a high-touch, relationship-driven setting. This on-site role emphasizes client support and achieving defined outcomes.

With a condensed work week of three 13-hour shifts, the position offers competitive pay and strong benefits, including 90% employer-paid medical, dental, and vision coverage, a 401(k) plan, and meaningful

Qualifications

• 2+ years of full-time, high-quality customer-facing experience.
• Track record of hitting goals or performance targets.
• Able to build trust quickly and make clients feel comfortable.
• Resilient in handling rejection and staying focused on outcomes.
• Strong active listening skills and understanding client needs.
• Ability to manage a high volume of interactions without quality slip.

Responsibilities

• Guide clients through options with clarity and a consultative approach and encourage next steps.
• Listen carefully, ask the right questions, and document client information accurately.
• Work toward individual KPIs and contribute to team performance goals with consistency.
• Handle objections with composure and direct towards solutions while maintaining momentum.
• Coordinate handoffs between internal teams to ensure a seamless client experience.
• Follow up with clients to keep momentum moving and avoid gaps.

Skills

Customer service

Active listening

Relationship building

Sales

Communication

Job description

Serenity is seeking a Member Sales Associate to guide clients through options with a consultative approach, building trust and moving them toward confident decisions in a high-touch, relationship-driven setting. This on-site role emphasizes client support and achieving defined outcomes.

With a condensed work week of three 13-hour shifts, the position offers competitive pay and strong benefits, including 90% employer-paid medical, dental, and vision coverage, a 401(k) plan, and meaningful