Member Relationship Consultant

STCU; Chewelah (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

STCU in Chewelah, Washington is seeking a Member Consultant responsible for creating outstanding in-person experiences for consumer members. The role involves conducting personalized interviews and transactions while promoting member relationships and financial products.

The ideal candidate will have a high school diploma and at least two years of experience in banking or a similar service position. This position also requires strong communication skills and proficiency in Microsoft Office applications.

Qualifications

• Minimum two years' experience in a financial institution or retail service.
• Demonstrated proficiency in handling customer inquiries.
• Ability to build trust with consumers.

Responsibilities

• Create unparalleled in-person experiences for consumers.
• Originate and expand member relationships through personalized reviews.
• Exceed member service expectations with every interaction.
• Demonstrate knowledge of various deposit and lending products.

Skills

Customer service

Financial product knowledge

Communication skills

Problem-solving

Sales skills

Education

High school diploma or equivalent

Tools

MS Office (Outlook, Word, Excel, Teams)

Job description

STCU in Chewelah, Washington is seeking a Member Consultant responsible for creating outstanding in-person experiences for consumer members. The role involves conducting personalized interviews and transactions while promoting member relationships and financial products.

The ideal candidate will have a high school diploma and at least two years of experience in banking or a similar service position. This position also requires strong communication skills and proficiency in Microsoft Office applications.