Member Consultant I/II — Banking & Member Experience

Washington State Employees Credit Union; Pullman (WA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

Paid Holidays

401(K) with employer contribution

Tuition Assistance

Employee Discounts

Volunteer Leave

Job summary

Washington State Employees Credit Union is seeking a Member Consultant in Pullman, WA. You will act as the go-to, one-stop shop for members, delivering friendly, empathetic service and helping with banking needs from opening accounts to lending and teller duties.

You will participate in events with WSU, support student financial needs, and strive to meet sales and service goals while prioritizing member outcomes.

Qualifications

• Minimum of one year experience in a financial institution or retail/service-related position.
• Strong computer experience including proficiency in Microsoft Outlook, Excel and Word.
• Willing to register with Nationwide Mortgage Licensing System and Registry including fingerprinting and a national background check, renewing annually.

Responsibilities

• Perform all branch functions including consumer lending, opening new accounts, and providing teller services.
• Strive for and hit sales and service goals with the member's best interest in mind.
• Build and nurture strong relationships with members.

Skills

Customer service

Empathy

Communication

Education

Two years of college

Tools

Microsoft Outlook

Excel

Word

Job description

Washington State Employees Credit Union is seeking a Member Consultant in Pullman, WA. You will act as the go-to, one-stop shop for members, delivering friendly, empathetic service and helping with banking needs from opening accounts to lending and teller duties.

You will participate in events with WSU, support student financial needs, and strive to meet sales and service goals while prioritizing member outcomes.