Member & Provider Services Specialist (Healthcare Support)

Independent Living Systems, llc; San Diego (CA); Presencial; USD 25 000 - 33 000; Tempo integral

Resumo da oferta

Independent Living Systems (ILS) is seeking a Member & Provider Services Representative in San Diego, CA. You will be the primary contact for members, providers, and internal teams, handling a high volume of calls with empathy and professionalism to deliver quality health and social care.

You will manage inquiries, schedule appointments, document interactions, and adhere to compliance standards while supporting a smooth contact center operation.

Qualificações

• High School Diploma or GED required; healthcare experience preferred.
• Experience in healthcare or related field is required.
• Capable of handling high call volumes and meeting SLA targets.
• Basic clerical skills including accurate data entry and record keeping.
• Flexibility to work various contact center shifts.
• Excellent interpersonal and communication skills with diverse populations.

Responsabilidades

• Handle a high-volume mix of inbound and outbound calls with professionalism.
• Provide information on healthcare services, scheduling, and inquiries.
• Listen actively to identify needs and resolve concerns.
• Review member/provider inquiries and facilitate timely resolution.
• Coordinate with internal teams to support follow-up and escalate when needed.
• Document call details and update records in systems.
• Ensure compliance with HIPAA and internal policies.

Conhecimentos

High-volume call handling

Active listening

Strong communication

Customer service

Data entry

Formação académica

High School Diploma or GED

Associate's degree

Ferramentas

Microsoft Office Suite

Phone systems

Descrição da oferta de emprego

Independent Living Systems (ILS) is seeking a Member & Provider Services Representative in San Diego, CA. You will be the primary contact for members, providers, and internal teams, handling a high volume of calls with empathy and professionalism to deliver quality health and social care.

You will manage inquiries, schedule appointments, document interactions, and adhere to compliance standards while supporting a smooth contact center operation.