Member & Provider Services Specialist

Independent Living Systems, llc; South Lake Tahoe (CA); Presencial; USD 25 000 - 33 000; Tempo integral

Resumo da oferta

Independent Living Systems (ILS) is seeking a Member & Provider Services Representative in California to act as the frontline liaison between members, providers, and the administrative team. You will handle inbound and outbound calls, schedule appointments, and resolve inquiries with professionalism and empathy.

This role emphasizes accurate data entry, adherence to privacy regulations, and collaboration with various departments to ensure quality care for vulnerable populations.

Qualificações

• High school diploma or GED required or equivalent.
• Experience in healthcare or related field.
• Ability to manage high-volume contact center demands.
• Experience with inbound and outbound customer service processes and phone systems.
• Strong data entry and record-keeping skills.

Responsabilidades

• Handle a high volume of inbound and outbound calls with accuracy and empathy.
• Schedule appointments and address member and provider inquiries.
• Maintain accurate records and adhere to compliance standards.
• Collaborate with internal departments to resolve issues and follow up.
• Document call details and update member records in systems.

Conhecimentos

High-volume contact center

Data entry

Interpersonal skills

Phone systems

Customer service

Formação académica

Associate's degree

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Independent Living Systems (ILS) is seeking a Member & Provider Services Representative in California to act as the frontline liaison between members, providers, and the administrative team. You will handle inbound and outbound calls, schedule appointments, and resolve inquiries with professionalism and empathy.

This role emphasizes accurate data entry, adherence to privacy regulations, and collaboration with various departments to ensure quality care for vulnerable populations.