Member & Provider Support Specialist

Independent Living Systems, llc; Bakersfield (CA); Presencial; USD 22 000 - 33 000; Tempo integral

Resumo da oferta

Independent Living Systems (ILS) is seeking a Member & Provider Services Representative to be a primary contact for members, providers, and internal teams. You will handle inbound and outbound calls, assist with scheduling, answer inquiries, and document interactions with care and professionalism.

This role requires excellent communication, data entry accuracy, and the ability to manage high call volumes while upholding privacy and HIPAA standards.

Qualificações

• High School Diploma or GED required.
• Healthcare or related field experience preferred.
• Ability to manage high volume contact center demands.
• Familiarity with inbound/outbound processes and phone systems.

Responsabilidades

• Handle a high volume of inbound and outbound calls with professionalism.
• Provide accurate information on healthcare services and scheduling.
• Document call details and update member records.
• Ensure compliance with HIPAA and confidentiality standards.
• Coordinate with internal departments to resolve issues and follow up as needed.
• Maintain attendance and quality standards while meeting productivity targets.

Conhecimentos

Customer service

Data entry

Phone systems

Communication

Formação académica

High School Diploma or GED

Associate's degree

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Independent Living Systems (ILS) is seeking a Member & Provider Services Representative to be a primary contact for members, providers, and internal teams. You will handle inbound and outbound calls, assist with scheduling, answer inquiries, and document interactions with care and professionalism.

This role requires excellent communication, data entry accuracy, and the ability to manage high call volumes while upholding privacy and HIPAA standards.