Member & Provider Services Specialist

Independent Living Systems, llc; Los Angeles (CA); Presencial; USD 40 000 - 65 000; Tempo integral

Resumo da oferta

Independent Living Systems (ILS) is seeking a Member & Provider Services Representative to support members, providers, and administrative teams in Los Angeles. You will handle high-volume inquiries, schedule appointments, and resolve concerns with empathy, while maintaining accurate records and complying with healthcare regulations.

The role emphasizes professional communication, data entry accuracy, and collaboration across departments to ensure quality care and timely resolutions for

Qualificações

• High School Diploma or GED required.
• Healthcare field experience preferred.
• Ability to handle high-volume contact center workloads.
• Experience with data entry and record-keeping.

Responsabilidades

• Handle high-volume inbound/outbound calls with professionalism.
• Document call details and update member/provider records accurately.
• Coordinate with internal departments to resolve issues.
• Ensure compliance with HIPAA and confidentiality standards.
• Strive for first-call resolution when possible.
• Meet service levels and productivity targets.

Conhecimentos

Interpersonal skills

Communication skills

Call center experience

Data entry

Formação académica

High School Diploma or GED

Associate's degree

Ferramentas

Microsoft Office Suite

Phone systems

CRM systems

Descrição da oferta de emprego

Independent Living Systems (ILS) is seeking a Member & Provider Services Representative to support members, providers, and administrative teams in Los Angeles. You will handle high-volume inquiries, schedule appointments, and resolve concerns with empathy, while maintaining accurate records and complying with healthcare regulations.

The role emphasizes professional communication, data entry accuracy, and collaboration across departments to ensure quality care and timely resolutions for