Healthcare Member & Provider Services Specialist

Independent Living Systems, llc; Modesto (CA); Presencial; USD 25 000 - 39 000; Tempo integral

Resumo da oferta

Independent Living Systems (ILS) is seeking a dedicated Member & Provider Services Representative in California to serve as the primary contact between members, providers, and internal teams in a busy contact center.

You will handle high-volume inbound/outbound calls, address inquiries, schedule appointments, document interactions, and ensure privacy and compliance while delivering exceptional, empathetic service to vulnerable populations.

Qualificações

• High School Diploma or GED required.
• Experience in healthcare or a related field.
• Ability to manage high-volume contact center demands.
• Familiarity with inbound/outbound calls and phone systems.
• Strong data entry and record-keeping accuracy.
• Flexible hours to accommodate shifts.

Responsabilidades

• Handle high-volume inbound and outbound calls with professionalism.
• Provide accurate information on healthcare services and scheduling.
• Use active listening to identify needs and resolve concerns.
• Document call details and update member records accurately.
• Coordinate with internal departments to resolve issues.

Conhecimentos

Customer service

Data entry

Interpersonal communication

Active listening

Formação académica

High School Diploma or GED

Associate's degree

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Independent Living Systems (ILS) is seeking a dedicated Member & Provider Services Representative in California to serve as the primary contact between members, providers, and internal teams in a busy contact center.

You will handle high-volume inbound/outbound calls, address inquiries, schedule appointments, document interactions, and ensure privacy and compliance while delivering exceptional, empathetic service to vulnerable populations.