Member & Provider Care Specialist (Flexible Hours)

Independent Living Systems, llc; Stockton (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Independent Living Systems (ILS) is seeking a Member & Provider Services Representative to join our team in Stockton, CA. The role centers on delivering exceptional customer service to members and providers, handling high-volume calls, scheduling, and resolving inquiries with empathy and professionalism.

You will maintain accurate records, adhere to compliance standards, and collaborate with internal teams to ensure quality care and smooth operations in a fast-paced contact center.

Qualifications

• High School Diploma or GED required.
• Healthcare experience preferred.
• Ability to handle high-volume contact center demands.
• Flexible hours to accommodate shifts.
• Accurate data entry and record keeping.

Responsibilities

• Handle a high-volume inbound and outbound call workload.
• Provide accurate information on healthcare services and scheduling.
• Assist members and providers with inquiries with empathy.
• Educate and resolve concerns on first contact when possible.
• Coordinate with internal teams to resolve issues and follow up.
• Document call details and update member records accurately.
• Maintain compliance with healthcare regulations and privacy policies.
• Adhere to schedule, attendance, quality, and performance targets.

Skills

Customer service

Communication

Data entry

Empathy

Scheduling

HIPAA knowledge

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office Suite

Job description

Independent Living Systems (ILS) is seeking a Member & Provider Services Representative to join our team in Stockton, CA. The role centers on delivering exceptional customer service to members and providers, handling high-volume calls, scheduling, and resolving inquiries with empathy and professionalism.

You will maintain accurate records, adhere to compliance standards, and collaborate with internal teams to ensure quality care and smooth operations in a fast-paced contact center.