Member & Provider Services Advocate

Independent Living Systems, llc; Irvine (CA); Presencial; USD 25 000 - 39 000; Tempo integral

Resumo da oferta

Independent Living Systems (ILS) in California seeks a Member & Provider Services Representative to serve as a crucial link between members, providers, and the care team. You will handle a high volume of inbound and outbound calls, provide accurate information on health services, schedule appointments, and guide members with empathy and professionalism.

The role emphasizes accuracy, active listening, documentation in systems, and collaboration with internal teams to resolve issues while

Qualificações

• High School Diploma or GED is required.
• Experience in healthcare or related field is preferred.
• Experience in high-volume contact centers and phone systems is desirable.
• Strong data entry and record-keeping abilities are expected.
• Ability to work flexible hours across contact center shifts.
• Excellent interpersonal and communication skills with diverse populations.

Responsabilidades

• Handle a high volume of inbound and outbound calls professionally.
• Provide accurate information on healthcare services and scheduling.
• Educate members and providers, using active listening to resolve issues.
• Document call details and update member records per procedures.
• Coordinate with internal teams to resolve issues and escalations.
• Ensure compliance with HIPAA and organizational policies.
• Maintain schedule adherence and quality targets, and participate in training.

Conhecimentos

Customer service

Healthcare knowledge

Data entry

Phone systems

Flexibility

Interpersonal skills

Record keeping

Formação académica

High school diploma

Associate degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Independent Living Systems (ILS) in California seeks a Member & Provider Services Representative to serve as a crucial link between members, providers, and the care team. You will handle a high volume of inbound and outbound calls, provide accurate information on health services, schedule appointments, and guide members with empathy and professionalism.

The role emphasizes accuracy, active listening, documentation in systems, and collaboration with internal teams to resolve issues while