Member & Provider Services Specialist

Independent Living Systems, llc; Sonoma (CA); Presencial; USD 40 000 - 54 000; Tempo integral

Resumo da oferta

Independent Living Systems (ILS) seeks a dedicated Member & Provider Services Representative to join its California team. You will be the main contact for members, providers, and administrative staff, handling numerous calls with professionalism and empathy while delivering accurate information and coordinating scheduling and inquiries.

You will document interactions, adhere to protocols, and support a compliant contact center to promote quality health and social care for vulnerable populations.

Qualificações

• High School Diploma or GED.
• Experience in healthcare or related field.
• Ability to manage high-volume contact center demands.
• Familiarity with inbound and outbound customer service processes and phone systems.
• Basic clerical experience and data entry/record keeping.

Responsabilidades

• Handle a high-volume of inbound and/or outbound calls with professionalism, empathy and accuracy.
• Provide information on healthcare services, scheduling, and inquiries for members and providers.
• Document call details and update member records in systems.
• Coordinate with internal departments to resolve issues and follow up as needed.
• Maintain compliance with healthcare regulations and confidentiality standards.
• Strive for first-contact resolution and high member satisfaction.

Conhecimentos

Customer service

Communication skills

Interpersonal skills

Time management

Formação académica

High school diploma or GED

Associate's degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Independent Living Systems (ILS) seeks a dedicated Member & Provider Services Representative to join its California team. You will be the main contact for members, providers, and administrative staff, handling numerous calls with professionalism and empathy while delivering accurate information and coordinating scheduling and inquiries.

You will document interactions, adhere to protocols, and support a compliant contact center to promote quality health and social care for vulnerable populations.