Member & Provider Services Specialist

Independent Living Systems, llc; Concord (CA); Presencial; USD 25 000 - 33 000; Tempo integral

Resumo da oferta

Independent Living Systems (ILS) is seeking a Member & Provider Services Representative to join our Concord, CA team. The role centers on delivering excellent customer service to members and providers, managing inbound and outbound calls, scheduling, and resolving inquiries with empathy and professionalism.

You will maintain accurate records, adhere to compliance standards, and support the delivery of quality health and social care to vulnerable populations while working in a fast-paced contact

Qualificações

• Requires high school diploma or GED and healthcare exposure.
• Experience in healthcare or a related field is preferred.
• Able to handle high-volume contact center demands with accuracy.

Responsabilidades

• Handle a high volume of inbound and outbound calls with professionalism and empathy.
• Provide accurate information on health services, scheduling, and inquiries.
• Document call details and update records in systems per procedures.
• Ensure compliance with HIPAA, confidentiality, and organizational policies.
• Collaborate with internal teams to resolve issues and follow up as needed.

Conhecimentos

Customer service

Active listening

Communication skills

Data entry

Phone systems

Formação académica

High School Diploma or GED

Associate's degree

Certification in customer service

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Independent Living Systems (ILS) is seeking a Member & Provider Services Representative to join our Concord, CA team. The role centers on delivering excellent customer service to members and providers, managing inbound and outbound calls, scheduling, and resolving inquiries with empathy and professionalism.

You will maintain accurate records, adhere to compliance standards, and support the delivery of quality health and social care to vulnerable populations while working in a fast-paced contact